How can we help you?

We're happy to help you with your accident, sickness or new parent expenses.

Submit a request

What's covered in the event of an accident?

We pay you if you're injured; we pay on your behalf if you injure someone or damage someone else's property.

These coverages are only applicable while riding with Deliveroo. Motor liability is always excluded.

Medical expenses

Dental expenses

Temporary incapacity

Hospital stay

Convalescence

Facial scarring

Permanent incapacity

Death

Bodily injuries or damages to someone else's property

Counselling service

All riders have access to a telephone helpline (0 806 806 801) providing personal support, including counselling services.

Emotional, psychological and managing stress support following death or disability

Crisis counselling

Debt emotional support

Addiction support

General medical information advice

Information on specialised facilities following disability

Bereavement advice and practical funeral details

What's not covered?

Personal liability for motor vehicles

Your mobile phone

Your clothes

Your bicycle

When you're not working

What's covered if you're sick?

We pay you if you're ill and can't work anymore during at least 7 consecutive days.

Up to 15 days

€35 per day fixed benefit

Paid retroactively from day 1

Including musculoskeletal and mental illnesses

Eligibility rules

There are some rules to respect in order to be paid for sickness.

You need a doctor's certificate

You must have delivered at least 30 orders in the past 8 weeks

No more than 2 claims in a 12-month period

What's not covered

Sickness due to COVID/pandemic

Sicknesses with pre-existing conditions

Substitutes

Back problems

What if you become a parent?

You'll receive a financial benefit as a result of becoming a new parent.

Up to €1,000 to cater for urgent expenses following the event of a childbirth, adoption or stillbirth.

Eligibility rules

You must have been collaborating with Deliveroo for at least 6 months prior to the event date

You must have completed at least 30 orders in the 8 weeks prior to the event date

If you're the mother, you must have completed at least 60 orders in the 6 months prior to the event date

If two Deliveroo riders are having a child, the total benefit is paid once

No more than 1 claim in a 12-month period

My insurance in detail

Capital benefits resulting from an accident in Belgium

Benefits
Indemnity amount
Accidental death
€50,000
Funeral benefit
€3,000
Loss of sight in one eye
€15,000
Loss of sight in both eyes
€30,000
Loss of a limb
€30,000
Permanent total incapacity
€50,000
Temporary total incapacity from a bodily injury due to an accident
Have you worked for more than 60 days?
75% of the insured person’s average gross daily income for up to 30 days from the date of bodily injury
Have you worked for less than 60 days?
€25 per day up to €150
Substitute?
€25 per day up to 6 days
Waiting period
7 days
Quadriplegia
€50,000
Paraplegia
€50,000
Loss of hearing in both ears
€30,000
Loss of hearing in one ear
€7,500
Total and permanent loss of speech
€30,000
Loss of use of shoulder or elbow
€15,000
Loss of use of hip, wrist, knee or ankle
€9,000
Loss of use of the whole lower jaw
€13,500
Loss of use of kidney
€7,500

Capital benefits resulting from a third party liability

Benefits
We indemnify up to
Excess (what you have to pay)
Liability for accidental bodily injury and/or accidental damage
€5,000,000
€150 for material and immaterial damage
No excess for accidental bodily injury
Liability for damage to goods
€5,000
10%, min €100
Pure financial loss
€250,000
No excess
Legal defense
€7,500
No excess

Capital benefits resulting from sickness or new parent expenses in Belgium

Benefits
Indemnity amount
Sickness
Up to €525
New parent expenses
Up to €1,000

Legal documents

Read the General Conditions of your policy in case of:

About Qover

We're always here for you, feel free to contact us if you have any questions!

By mail
Qover - Customer service
Rue du Commerce, 31 
1000 Brussels - Belgium
arranged in partnership with Tribe Advisory
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