How can we help you?
We're happy to help you with your accident, sickness or new parent expenses.Submit a request
What's covered in the event of an accident?
We pay for your expenses if you're injured while riding with Deliveroo.
These coverages are only applicable while riding with Deliveroo.
All riders have access to a telephone helpline (0 806 806 801) providing personal support, including counselling services.
Emotional, psychological and managing stress support following death or disability
General medical information advice
Information on specialised facilities following disability
Bereavement advice and practical funeral details
General Personal Tax advice
What's not covered?
What's covered in case you're sick?
We pay you if you're ill and can't work anymore during at least 7 consecutive days.
€35 per day fixed benefit
Paid retroactively from day 1
There are some rules to respect in order to be paid in case of sickness.
You need a doctor's certificate
You must have delivered at least 30 orders in the last 8 weeks
No more than 2 claims in a 12-month period
You must be affiliated with the social security system
What is not covered
Sicknesses with pre-existing conditions
Psychiatric conditions and burnout
What if you become a parent?
You'll receive a financial benefit as a result of becoming a new parent.
Up to €1,000 to cater for urgent expenses following the event of a childbirth, adoption or stillbirth.
You must have been collaborating with Deliveroo for at least 9 months prior to the event date
You must have completed at least 200 orders in the 6 months prior to the event date
No more than 1 claim in a 12-month period
What's covered in case of jury duty?
We compensate you if you're summoned to be part of a jury that prevents you from working.
There are some rules to respect in order to be paid in case of jury duty.
You must have received a court summons
You must have received it after the start of your insurance period
You did not ask to postpone the date of the summons
You must have made a minimum of 30 deliveries in the 8 weeks prior to the assignment date
My insurance in detail
Capital benefits resulting from an accident in France
Loss of sight in one eye
Loss of sight in both eyes
Permanent total incapacity
Temporary total incapacity from bodily injury due to an accident
Have you worked for more than 60 days?
75% of the insured person’s average gross daily income for up to 30 days from the end of the Waiting Period.
Have you worked for less than 60 days?
€25 per day up to €150
€25 per day up to 6 days
Loss of hearing in both ears
Loss of hearing in one ear
Total and permanent loss of speech
Loss of use of shoulder or elbow
Loss of use of hip, wrist, knee or ankle
Loss of use of the whole lower jaw
Loss of use of kidney
Capital benefits resulting from sickness or new parent expenses in France
New parent expenses
Up to €1,000
Read the General Conditions of your policy in case of:
Covered while logged in + 1h after