How can we help you?

We're happy to help you with your accident, sickness or new parent expenses.

Submit a request

What's covered in the event of an accident?

We pay for your expenses if you're injured while riding with Deliveroo.

These coverages are only applicable while riding with Deliveroo.

Medical expenses

Dental expenses

Temporary incapacity

Hospital stay

Convalescence

Facial scarring

Permanent incapacity

Death

Counselling service

All riders have access to a telephone helpline (0 806 806 801) providing personal support, including counselling services.

Emotional, psychological and managing stress support following death or disability

Crisis counselling

Debt emotional support

Addiction support

General medical information advice

Information on specialised facilities following disability

Bereavement advice and practical funeral details

General Personal Tax advice

What's not covered?

Your mobile phone

Your clothes

Your bicycle

When you're not working

What's covered in case you're sick?

We pay you if you're ill and can't work anymore during at least 7 consecutive days.

Up to 15 days

€35 per day fixed benefit

Paid retroactively from day 1

Eligibility rules

There are some rules to respect in order to be paid in case of sickness.

You need a doctor's certificate

You must have delivered at least 30 orders in the last 8 weeks

No more than 2 claims in a 12-month period

You must be affiliated with the social security system

What is not covered

Sicknesses with pre-existing conditions

Substitutes

Psychiatric conditions and burnout

What if you become a parent?

You'll receive a financial benefit as a result of becoming a new parent.

Up to €1,000 to cater for urgent expenses following the event of a childbirth, adoption or stillbirth.

Eligibility rules

You must have been collaborating with Deliveroo for at least 9 months prior to the event date

You must have completed at least 200 orders in the 6 months prior to the event date

No more than 1 claim in a 12-month period

What's covered in case of jury duty?

We compensate you if you're summoned to be part of a jury that prevents you from working.

€500 compensation

Eligibility rules

There are some rules to respect in order to be paid in case of jury duty.

You must have received a court summons

You must have received it after the start of your insurance period

You did not ask to postpone the date of the summons

You must have made a minimum of 30 deliveries in the 8 weeks prior to the assignment date

My insurance in detail

Capital benefits resulting from an accident in France

Benefits
Indemnity amount
Accidental death
€50,000
Funeral benefit
€3,000
Loss of sight in one eye
€15,000
Loss of sight in both eyes
€30,000
Loss of a limb
€30,000
Permanent total incapacity
€50,000
Temporary total incapacity from bodily injury due to an accident
Have you worked for more than 60 days?
75% of the insured person’s average gross daily income for up to 30 days from the end of the Waiting Period.
Have you worked for less than 60 days?
€25 per day up to €150
Substitute?
€25 per day up to 6 days
Waiting period
7 days
Quadriplegia
€50,000
Paraplegia
€50,000
Loss of hearing in both ears
€30,000
Loss of hearing in one ear
€7,500
Total and permanent loss of speech
€30,000
Loss of use of shoulder or elbow
€15,000
Loss of use of hip, wrist, knee or ankle
€9,000
Loss of use of the whole lower jaw
€13,500
Loss of use of kidney
€7,500

Capital benefits resulting from sickness or new parent expenses in France

Benefits
Indemnity amount
Sickness
Up to €450
New parent expenses
Up to €1,000

Legal documents

Read the General Conditions of your policy in case of:

About Qover

We're always here for you, feel free to contact us if you have any questions!

By mail
Qover - Customer service
Rue du Commerce, 31 
1000 Brussels - Belgium
arranged in partnership with Tribe Advisory
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