How can we help you?

We're happy to help you with your accident, sickness or new parent expenses.

Report a claim

What's covered in the event of an accident?

We pay you if you're injured; we pay on your behalf if you injure someone or damage someone else's property.

These coverages are only applicable while riding with Deliveroo. Motor liability is always excluded.

Medical expenses

Dental expenses

Temporary incapacity

Hospital stay

Convalescence

Facial scarring

Permanent incapacity

Death

Bodily injuries or damages to someone else's property

Counselling service

All riders have access to a telephone helpline (0 806 806 801) providing personal support, including counselling services.

Emotional, psychological and managing stress support following death or disability

Crisis counselling

Debt emotional support

Addiction support

General medical information advice

Information on specialised facilities following disability

Bereavement advice and practical funeral details

What's not covered?

Personal liability for motor vehicles

Your mobile phone

Your clothes

Your bicycle

When you're not working

What's covered in case of sickness?

We pay you if you're ill and can't work anymore during at least 7 consecutive days.

Up to 15 days

€35 per day fixed benefit

Paid retroactively from day 1

Including musculoskeletal and mental illnesses

Eligibility rules

There are some rules to respect in order to be paid in case of sickness.

You need a doctor's certificate

You must have delivered at least 30 orders in the last 8 weeks

No more than 2 claims in a 12-month period

What's not covered

Sickness due to COVID/pandemic

Sicknesses with pre-existing conditions

Substitutes

Back problems

What if you become a parent?

You will receive a financial benefit as a result of becoming a new parent.

Up to €1,000 to cater for urgent expenses following the event of a childbirth, adoption, stillbirth

Eligibility rules

You must have been collaborating with Deliveroo for at least 6 months prior to the event date

You must have completed at least 30 orders in the 8 weeks prior to the event date

If you're the mother, you must have completed at least 60 orders in the 6 months prior to the event date

If two Deliveroo riders are having a child, the total benefit is paid once

No more than 1 claim in a 12-month period

Capital benefits resulting from an accident in Ireland

Benefits
Indemnity amount
Accidental death
€50,000
Funeral benefit
€3,000
Loss of sight in one eye
€15,000
Loss of sight in both eyes
€30,000
Loss of a limb
€30,000
Permanent total incapacity
€50,000
Temporary total incapacity from bodily injury due to an accident
Have you worked for more than 60 days?
75% of the insured person’s average gross daily income for up to 30 days from the date of bodily injury
Have you worked for less than 60 days?
€25 per day for up to a maximum of €150
Substitute?
€25 per day up to 6 days
Waiting period
7 days
Quadriplegia
€50,000
Paraplegia
€50,000
Loss of hearing in both ears
€30,000
Loss of hearing in one ear
€7,500
Total and permanent loss of speech
€30,000
Loss of use of shoulder or elbow
€15,000
Loss of use of hip, wrist, knee or ankle
€9,000
Loss of use of the whole lower jaw
€13,500
Loss of use of kidney
€7,500

Capital benefits resulting from third party liability

Benefits
We indemnify up to
Excess (what you have to pay)
Liability for accidental bodily injury and/or accidental damage
€5,000,000
€150 for material and immaterial damage
No excess for accidental bodily injury
Liability for damage to goods
€5,000
10%, min €100
Pure financial loss
€250,000
No excess
Legal defense
€7,500
No excess

Capital benefits resulting from sickness or new parent expenses in Ireland

Benefits
Indemnity amount
Sickness
Up to €525
New parent expenses
Up to €1,000

What if you've had an accident?

Don’t worry, in the event of an accident we will be there by your side!

To report an accident and make a claim, fill in the form
Report a claim

You’ll need to provide some evidence to support your claim and help validate it.

This ensures a smooth and stressfree experience.
When did the accident take place?
Where did it happen?
Can you explain what happened?
Describe the circumstances and the damages.
Who is involved?
Collect the identity and contact of all persons involved / third parties.
Are there any witnesses who could testify?
Get their identity and contact details.
If a motorised vehicle is involved, fill in and get a copy of the European Claim Statement.
Take pictures (scene, license plate, IDs, etc).
Call the police if you have a statement from the police please share it.

Legal documents

Read the General Conditions of your policy in case of:

About Qover

We're always here for you, feel free to contact us if you have any questions!

By mail
Qover - Client service
Rue du Commerce, 31 
1000 Brussels - Belgium
arranged in partnership with Tribe Advisory
Insurance by
Qover S.A. | Rue du Commerce, 31 – 1000 Brussels – Belgium | RPM : BE0650.939.878 – FSMA : 0650.939.878 | Contact
© 2021 Qover S.A. All rights reserved.
Covered while logged in + 1h after