How can we help you?
We're happy to help you in case of an accident.
Submit a requestWhat's covered in the event of an accident?
We pay on your behalf if you injure someone or damage someone else's property.
These coverages are only applicable while riding with Deliveroo. Motor liability is always excluded.
Bodily injuries or damages to someone else's property
What's not covered?
Personal liability for motor vehicles
My insurance in detail
Capital benefits resulting from third party liability
Benefits
We indemnify up to
Excess (what you have to pay)
Liability for accidental bodily injury and/or accidental damage
€5,000,000 per claim per year
€150 for material and immaterial damage
No excess for accidental bodily injury
Liability for damage to goods
€5,000 per claim per year
10%, min €100
Pure financial loss
€250,000 per claim per year
No excess
Legal defense
€7,500 per claim per year
No excess
What if you've had an accident?
Don’t worry, in the event of an accident we will be there by your side!
To report an accident and make a claim, fill in the form
Report a claimYou’ll need to provide some evidence to support your claim and help validate it.
This ensures a smooth and stressfree experience.
When did the accident take place?
Can you explain what happened?
Describe the circumstances and the damages.
Who is involved?
Collect the identity and contact of all persons involved / third parties.
Are there any witnesses who could testify?
Get their identity and contact details.
If a motorised vehicle is involved, fill in and get a copy of the European Claim Statement.
Take pictures (scene, license plate, IDs, etc).
Call the police if you have a statement from the police please share it.
Covered while logged in + 1h after
