How can we help you?
We're happy to help you in case of an accident.Submit a request
What's covered in the event of an accident?
We pay you if you're injured; we pay on your behalf if you injure someone or damage someone else's property.
These coverages are only applicable while riding with Deliveroo. Motor liability is always excluded.
Bodily injuries or damages to someone else's property
All riders have access to a telephone helpline (0 806 806 801) providing personal support, including counselling services.
Emotional, psychological and managing stress support following death or disability
General medical information advice
Information on specialised facilities following disability
Bereavement advice and practical funeral details
What's not covered?
Personal liability for motor vehicles
My insurance in detail
Capital benefits resulting from an accident in the Netherlands
Loss of sight in one eye
Loss of sight in both eyes
Permanent total incapacity
Temporary total incapacity from bodily injury due to an accident
Have you worked for more than 60 days?
75% of the insured person’s average gross daily income for up to 30 days from the date of bodily injury
Have you worked for less than 60 days?
€25 per day up to €150
€25 per day up to 6 days
Loss of hearing in both ears
Loss of hearing in one ear
Total and permanent loss of speech
Loss of use of shoulder or elbow
Loss of use of hip, wrist, knee or ankle
Loss of use of the whole lower jaw
Loss of use of kidney
Capital benefits resulting from third party liability
We indemnify up to
Excess (what you have to pay)
Liability for accidental bodily injury and/or accidental damage
€150 for material and immaterial damage
No excess for accidental bodily injury
Liability for damage to goods
10%, min €100
Pure financial loss
Read the General Conditions of your policy in case of:
Covered while logged in + 1h after