How can we help you?

We're happy to help you in case of an accident.

Submit a request

What's covered in the event of an accident?

We pay you if you're injured; we pay on your behalf if you injure someone or damage someone else's property.

These coverages are only applicable while riding with Deliveroo. Motor liability is always excluded.

Medical expenses

Dental expenses

Temporary incapacity

Hospital stay


Facial scarring

Permanent incapacity


Bodily injuries or damages to someone else's property

Counselling service

All riders have access to a telephone helpline (0 806 806 801) providing personal support, including counselling services.

Emotional, psychological and managing stress support following death or disability

Crisis counselling

Debt emotional support

Addiction support

General medical information advice

Information on specialised facilities following disability

Bereavement advice and practical funeral details

What's not covered?

Personal liability for motor vehicles

Your mobile phone

Your clothes

Your bicycle

When you're not working

My insurance in detail

Capital benefits resulting from an accident in the Netherlands

Accidental death
Funeral benefit
Loss of sight in one eye
Loss of sight in both eyes
Loss of a limb
Permanent total incapacity
Temporary total incapacity from bodily injury due to an accident
Have you worked for more than 60 days?
75% of the insured person’s average gross daily income for up to 30 days from the date of bodily injury
Have you worked for less than 60 days?
€25 per day up to €150
€25 per day up to 6 days
Waiting period
7 days
Loss of hearing in both ears
Loss of hearing in one ear
Total and permanent loss of speech
Loss of use of shoulder or elbow
Loss of use of hip, wrist, knee or ankle
Loss of use of the whole lower jaw
Loss of use of kidney

Capital benefits resulting from third party liability

We indemnify up to
Excess (what you have to pay)
Liability for accidental bodily injury and/or accidental damage
€150 for material and immaterial damage
No excess for accidental bodily injury
Liability for damage to goods
10%, min €100
Pure financial loss
No excess
Legal defense
No excess

Legal documents

Read the General Conditions of your policy in case of:

About Qover

We're always here for you, feel free to contact us if you have any questions!

By mail
Qover - Customer service
Handelsstraat, 31 
1000 Brussels - Belgium
arranged in partnership with Tribe Advisory
Covered while logged in + 1h after